1) I cannot log in.
There are two authentication methods:
a) Login via SPID
Select your Identity Provider from the list and follow the access procedures provided by the chosen provider. In case of any issues, you may request assistance by email to autoregistrazione@bancaditalia.it, specifying in the subject line the application for which authentication is being carried out (ABF Portal). If you are unable to complete the SPID authentication process, please consult the support materials provided by your Identity Provider. The list of all Identity Providers is available on the page https://www.agid.gov.it/it/piattaforme/spid/identity-provider-accreditati; by selecting each provider, you will find links to both the operational manual and the user guide.
b) Login via Electronic Identity Card (CIE)
You may access digital services using:
i) CIE credentials (CIE number/Tax Code/email and the password of the CieID App);
ii) QR code scanned with the CieID App installed on your smartphone;
iii) the physical CIE card itself, using a smart card reader or an NFC-enabled smartphone.
For issues, send an email to autoregistrazione@bancaditalia.it, specifying in the subject line the application for which authentication is being carried out (ABF Portal).
More information is available at: https://www.cartaidentita.interno.gov.it/
2) My session times out after a while.
Logging into the application starts a session during which the user is identified and can operate. If inactive for a prolonged period, the session expires and a new login is required. Some browsers (e.g. Internet Explorer) redirect to the login page, while others (e.g. Firefox) may display an error such as: 'This page is not redirecting properly. Firefox has detected that the server is redirecting the request in a way that will never complete.' In such cases, close and restart your browser, then navigate to the application's homepage to login again.
3) How can I change the application's language?
Language selection is managed via your browser settings. Currently supported languages are English (en) and Italian (it).
4) None of the above FAQs has helped me.
You may request assistance by email to autoregistrazione@bancaditalia.it, specifying in the subject line the application for which authentication is being carried out (ABF Portal).